Not only extremely personable, but very quick and efficient. I brought my 2002 bmw 325 in to have a water pump and belt tensioner replaced. Although the shop was packed with cars, Rick made sure I was in n out in time for work the next day. It has been a few weeks and my car is running great. He also pointed out I had a couple more problem areas with the car and instead of pressuring me to leave the car (which I couldn't afford at the time) he suggested I bring it back on my own accord, but also explained the problem would slowly get worse. Talked to a couple car buddies and they said the exact same thing, so I know he's not just hustling customers. Needless to say, I will be back to have these problems fixed and I'd be happy to refer a friend! Thanks again Rick