I chose Rick's because they are a AAA listed business, and there was a year-end oil change offer. The cost of the oil change was more than the offer, but I am still pleased with the overall experience. I mentioned that my 2014 Patriot has a manual gear shift, and it kept jumping out of gear while driving. Rick took the car for a quick test to confirm the issue. I agreed to the additional charge for an overall assessment beyond the oil change. They provided a verbal estimate up front (to get started with the oil change and assessment). Then they texted/emailed an estimate with clear costs for recommended work including a detailed description and photos of each item. I could choose the repairs to do by clicking a box next to each of the items. I loved this part of the process--this is the first shop I have been to where the pricing and decisions were this transparent--well done! Ultimately, they changed out the engine belt, air filter, and recommended a transmission shop since the gear box was out of their expertise. I opted out of new shocks/struts (10 yrs old, so reasonable to recommend replacing I believe). I very much appreciated the process! They did the work, and then texted when the car was finished -- the same day. I had originally only planned for waiting for the oil change but decided to keep the car with them for the day for the assessment/additional repairs. They did offer me a loaner car, but I did not want it. Since the shop is conveniently located and near to buses, I had a yummy burrito at the restaurant on the corner and made my way down to Del Amo on the bus. (I took a Lyft for part of the way back since the bus schedule back wasn't quite right for me). To conclude, I will say that Rick is super friendly, knowledgable and I appreciate the work they did on the car. Being female, I hear a lot of nonsense, but Rick was professional and respectful in providing information and responding to questions. I completely trust his and his team's work. Needless to say, as the gear box is increasingly deteriorating, so I will be replacing this car. With that in mind, the work done was consistent with my short and long term goals for this car and I plan to return to Rick's for any future car repairs. Thanks for all your good work!
We meet a lot of nice people via AAA and you are one of them. Thank you for taking the time to express your experience at our AAA Approved Facility. Your great review shows us that we are doing something right! We are looking forward to our relationship with you and your Jeep Patriot. Thanks again for the review and your trust, Catherine!
- Rick's Automotive